About this Privacy Policy
kooltel uses your Personal Data as a Data Controller —on its own behalf— in the following situations:
If you use kooltel product and Services that require an kooltel account (we further call you “kooltel User”), kooltel will process some of your Personal Data as a Data Controller under certain circumstances described below. An kooltel User is typically a representative or an employee of kooltel Customer or of a prospect (a company that is in the process of becoming kooltel Customer) who acts as our Customer’s agent. If you are an kooltel User, Sections 1 and 5—12 apply to kooltel’s processing of your Personal Data. Also, kooltel likely processes, acting as a Data Processor, your Personal Data for other purposes than those stated herein. For more information about such processing (as well as for exercising your rights related to Personal Data Processing) you shouldcontact the corresponding kooltel Customer in the first instance.
You simply visit the Site (we further call you “Site Visitor”) without being logged into your kooltel account, in case you are also an kooltel User. If you are a Site Visitor, Sections 2 and 5—12 apply to kooltel’s processing of your Personal Data.
You showed interest in kooltel product or services and/or agreed to be listed as a contact in our marketing database (we further call you a “Lead”). If you are a Lead, Sections 3 and 5—12 apply to kooltel’s processing of your Personal Data.
You contact or have been contacted by kooltel go-to-market teams, including our support, slaes or customer success agents (we further call you “kooltel Contact”). You might contact us by phone via one of our customer support lines. If you are also a Lead or an kooltel User, you might have been contacted by us via phone. If you are an kooltel Contact, Sections 4 and 5-12 apply to‘s processing of your Personal Dat.
If you do not provide us the personal information we request from you, you may not be able to benefit from the full use of our Services.
kooltel is a global service provider and, correspondingly, it collects Personal Data in different locations globally and from individuals across the globe. Thus, different privacy (personal data protection) laws apply to kooltel’s usage of your Personal Data. kooltel strives to follow the highest standards of protection of your personal data, respecting, on the other hand, local differences in applicable regulation. This Privacy Policy applies to kooltel’s processing of Personal Data globally.
Third-Party Services and Cookies
To operate this website and understand its performance, we use the following third-party services, which may process limited data in accordance with their own privacy policies:
- Google Analytics 4 — website traffic analytics. Set only with your consent.
- Tawk.to — live-chat support widget. Loaded only with your consent.
- Cloudflare — content delivery and security (strictly necessary).
- Facebook / Open Graph meta tags — used only so shared links display correctly; these do not collect data on our site.
We do not set analytics or chat cookies until you accept them. For full details and to change your choice, see our Cookie Policy.
