Interest

Buyers, sellers and interested parties often experience difficulty reaching the agents resulting in frustration and missed opportunities.

There’s also a lot of calling between offices.

Evaluation

A more effective means of communications between offices and their customers would improve responsiveness and reputation – and contribute more marketing impact.

Decision

A VPN) Virtual Private Network (link to VPN page) set-up unites the 3 office phone systems into a single one with only 1 having to be Kool Tel-supplied.

Advantages

• Doing so means that each employee is assigned a 4 digit extension for easier-faster access
• A central voice mail directory combining their 3 offices allows a client to reach their contact person with a single call
• A system-wide Follow-Me service means that clients reach their agents regardless of location

Interest

Can the problem of multiple phone numbers be solved?

Evaluation

In a hyper-competitive marketplace, accessing relevant contacts can mean the difference between a sale won and lost or a shipment delayed. Solving this problem will save money, make money and improve everyone’s reputation.

Decision

Single number (local or Toll free) and Follow-Me services. Sales-service reps receive a single number (representing all of their contact numbers). Incoming calls ring at all stored numbers (office extension, cell phone, home office, etc.) and when one is picked up, ringing at the others ceases.

Advantages

• No one ever misses a message: more sales, better customer service, boost to credibility and trust

Interest

Buyers, sellers and interested parties often experience difficulty reaching the agents resulting in frustration and missed opportunities. There's also a lot of calling between offices.

Evaluation

A more effective means of communications between offices and their customers would improve responsiveness and reputation – and contribute more marketing impact.

Decision

(A VPN) Virtual Private Network (link to VPN page) set-up unites the 3 office phone systems into a single one with only 1 having to be Kool Tel-supplied.

Advantages

• Doing so means that each employee is assigned a 4 digit extension for easier-faster access
• A central voice mail directory combining their 3 offices allows a client to reach their contact person with a single call
• A system-wide Follow-Me service means that clients reach their agents regardless of location

Interest

Customers’ questions and/or crucial service problems remain unaddressed until that voicemail box is emptied. Their inability to speak to a live person creates stress, complaints and represents a competitive weakness.

Evaluation

Maintaining a reputation of prompt service is important. How can consistent service levels be maintained?

Decision

Time-of-Day Voicemail messaging transfers incoming calls from the general mail box to ‘a’ specific night service manager’s phone at a pre-determined time, allowing for immediate response.

Advantages

• Customer service levels and response rose significantly due to continuity introduced into problem resolution process.